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Have a question, feedback, or a bug to report? Send us a message and we'll respond within 24 hours.

Email Support

For general questions and support.

info@grabinstapro.com

DMCA & Legal

To report copyright or legal concerns.

info@grabinstapro.com

Business Inquiries

Partnerships, API access, advertising.

info@grabinstapro.com

Phone

Call us during business hours.

+1 (712) 791-4461

Response Time

We typically respond within 24 hours on business days. Urgent legal matters are handled within 48 hours.

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Support

Frequently Asked Questions

Before reaching out, check if your question is already answered below.

The most common reasons a URL fails are: (1) the Instagram account is set to private — GrabInstaPro can only access public content; (2) the post was deleted by the creator; (3) the URL was copied incorrectly — try going back to Instagram and tapping "Copy Link" from the three-dot menu again; (4) a temporary issue with Instagram's API — wait a few minutes and try again.
On iPhone, Safari downloads files to the Files app under the Downloads folder. To move a video to your Camera Roll, open the file in the Files app, tap Share, and select "Save Video." For photos, select "Save Image" instead.
Yes. GrabInstaPro is completely free to use with no subscription, no paywall, and no hidden fees. All tools are available to everyone for free. We sustain the service through minimal, non-intrusive display advertising.
No. GrabInstaPro does not store the URLs you submit or the media files you download. All processing happens in real time and files are not retained after delivery. For full details, see our Privacy Policy.
Full instructions are available on our DMCA Policy page. Note that because GrabInstaPro does not host or store media files, takedown requests should also be directed to Instagram/Meta directly.
Our team typically responds within 24 hours on business days. DMCA and legal requests are handled within 48 hours. Use the contact form above for the fastest response.